What is a Virtual House Call?
Our Virtual House Call technology allows us to repair your computer
remotely, using your high-speed Internet connection. All it
takes is a simple download and our skilled technicians will take over
your PC and quickly provide a variety of services.
This technology allows us to respond very quickly to many common
issues (usually the same-day) and get you up and running fast - all
done without the need to send anyone to your home or office!
How does it work?
You will receive a phone call from your technician at your scheduled
appointment time. Your technician will walk you through the
simple connection process and then take control of your keyboard and
mouse to begin fixing your problems. You will be able to watch your
technician work live on your PC.
You can choose to remain on the phone with your technician while your
work is completed, or you can simply go back to enjoying your day
while we work and we'll call you back to let you know when the work
is done - it couldn't be easier!
Am I eligible for a Virtual House Call?
As long as your PC is using Windows XP or newer and you have a
working high-speed Internet connection, you are eligible. Don't worry
if you aren't sure - when you call to schedule your Virtual House
Call, we'll test your PC to make sure you qualify!
Unfortunately, not every problem can be resolved with a Virtual
House Call. Certain issues just require physical access to the
PC. Please see the list of services and
pricing below for more information about what Virtual House Call
services we offer.
Is this safe? Can you get into my computer without my knowledge
Yes, this is completely safe. All communications between
your computer and our technicians are secured and private. We
do not collect any information from your PC and we cannot get into
your PC without your permission. YOU are the only one who can
start a Virtual House Call session, and once the session is complete,
our software is completely removed from your PC.
How do I get started?
Just give us a call at 215.703.7457 or e-mail HelpDesk@ejcomputing.com and
we'll get your Virtual House Call scheduled right away. We'll give
you a free
Services & Pricing
Have more than one issue or multiple computers that need work?
Purchase any service at regular price and add an additional service
for $59 — or two for $89.