are available for many common services. If you
need an estimate for a service not listed, or for troubleshooting
a specific problem, please contact
us for a custom quote. We do our best to provide
accurate time estimates, and we will notify you immediately
if we discover anything during your service call that
is likely to increase our estimate by more than half
Hardware prices fluctuate from day
to day. We will obtain your approval before ordering
any parts if the actual price is more than 5% higher
than our quoted price.
If you need to cancel a scheduled appointment, we ask
that you give us at least 24 hours notice. Appointments
cancelled with less than 24 hours notice will be
charged a $72 cancellation fee.
Rates and Payment Options:
Except for specials, package deals, and warranty service,
all services are billed at an hourly rate of $96 with
a one hour minimum billing. After the first hour, we charge
in 15-minute ($24.00) increments. For service calls outside the greater
Portland metro area (view
a map of our
service area there is a one hour
minimum and there may be a mileage
surcharge assessed. Payment is due when
the service call is completed.
accept cash, checks, American Express,
Visa, or MasterCard. We will charge a $45 fee if
your check is returned for any reason.
Software, and Labor Warranty Service Policy:
All hardware and software sales are covered by the manufacturer
and/or reseller's original warranty. Please let
us know of any problems right away, as most warranty
policies are time-sensitive!
We are not a parts supplier or wholesaler. We
may purchase hardware and/or software on your behalf
from a variety of local and Internet-based resellers,
depending on price and availability. We will clearly
explain the applicable reseller's warranty to you before
we make any purchase on your behalf. Once the item
has been purchased and installed, you are responsible
for ensuring compliance with the reseller or manufacturer's
original warranty. Should a part fail within the
applicable warranty period, we will obtain a replacement
part on your behalf, but please note that there may
be fees (e.g., restocking, shipping, etc.) charged by
the reseller or manufacturer to obtain warranty service
and that you are responsible for payment of those fees.
We will notify you of any such fees and obtain your
approval before ordering a replacement item.
If any new hardware item that we purchased
and installed should fail within 30 days of purchase,
we will install a replacement part with no charge for
labor. Should the part fail after 30 days but within
one year of purchase, we will waive the one-hour minimum
billing and charge you only for actual labor time spent
replacing the part, at our standard billing rate. Service
for refurbished, used, and customer-supplied parts failures,
or for parts failures after one year from the original
service date, will be billed at our standard labor rate.
We will always purchase new parts
unless you specifically ask us to use refurbished or
used parts. We will install customer provided hardware
or software, but please note that we cannot provide
any warranty for customer-supplied hardware or software
unless it is still in the original, unopened packaging. We
also cannot guarantee compatibility for customer supplied
hardware or software. Please make sure the item you
are going to purchase is compatible with the rest of
and Return Policy:
We want you to be a happy, satisfied, return customer.
Please let us know immediately if we have not met your
expectations or have not fully resolved your particular
issue. We will do our best to ensure your
satisfaction. Mileage surcharges are not refundable.
Hardware and software returns are
subject to the policies of the manufacturer and/or reseller. Please
let us know of any problems right away, as most return
policies are time-sensitive! We will clearly explain
the applicable reseller's return policy to you before
we make any purchase on your behalf. Please note
that there may be fees (e.g., restocking, shipping,
etc.) charged by the reseller or manufacturer if you
want to return an item and that you are responsible
for payment of those fees. Shipping and labor charges are
We collect your mailing address, phone number, and e-mail
address for our records and our use only. Your
information will not be released to anyone for any reason,
unless required by law. We may contact you via
e-mail periodically to inform you of special services
we are offering, unless you ask us not to. Your
credit card information is used for billing purposes
only and will never be retained or stored by us.
If you are happy with our service, please tell a friend. We
will give you a 10% labor discount on your next service
call for each new business referral who purchases any
service from us, limited to one referral discount per
service call. This discount may not be combined
with any other offer or special.
of Remedies and Damages:
CUSTOMER AGREES THAT UNDER NO CIRCUMSTANCES SHALL ej
Computing & Technical Services, inc., OR ANY OF ITS AFFILIATES HAVE ANY LIABILITY
WHATSOEVER FOR ANY COMPENSATORY, PUNITIVE, SPECIAL,
INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING,
BUT NOT LIMITED TO, LOSS OF PROFIT OR REVENUE, LOSS
OF USE, LOST PRODUCTION, LOST DATA, OR COST OF REPLACEMENT
HARDWARE OR SOFTWARE.
Customer acknowledges and agrees that
the performance of certain repair services to customer's
hardware by ej Computing & Technical Services, Inc., may void certain
warranties provided by the manufacturer of such hardware.
CUSTOMER ACKNOWLEDGES AND AGREES THAT UNDER NO CIRCUMSTANCES
SHALL ej Computing & Technical Services, Inc., OR ANY OF ITS AFFILIATES
HAVE ANY LIABILITY WHATSOEVER FOR ANY ACTUAL, COMPENSATORY,
PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES AS A RESULT OF THE VOIDING OF ANY SUCH WARRANTIES.
THE WARRANTIES SET FORTH ABOVE ARE
IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
We reserve the right to refuse service